Learn how Protection® (P) protects your device. If you need to file a claim, find out how. Protection covers the repair or replacement of your device in the event of hardware service issues (mechanical breakdown), even after the manufacturer’s warranty expires, accidental damage, and loss and theft. Device protection is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen or suffers a mechanical breakdown. Protection gives you access to both an insurance plan and a service contract plan, including Apple Care Service for eligible Apple devices. In New York, these options can be bought separately. The Insurance Device Protection Plan provides coverage for accidental damage, loss, and theft. The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP! ® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you’ll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier. If the device was bought from another provider: To enroll in the Insurance Device Protection Plan and receive the same discount, visit a T-Mobile store or Contact Us within 30 days of enrollment. You must show proof of service contract. Get up to five total claims in any rolling 12-month period based on the date of the first repair or replacement for loss, theft, and accidental damage (including screen-only repair). No limit on hardware service (mechanical breakdown) claims. Once your claim is approved, a service fee/deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card or eCheck.
No processing fee for eligible hardware service claims handled by the manufacturer. All BYOD hardware service exchanges must be handled by Assurant. Device replacement in the event of loss/theft. Device repairs or replacements for hardware service issues (mechanical breakdown). Screen repair is available through Assurant’s iphone repair water damage Network. Call Assurant to make an appt at one of the Phone Repair locations. If you purchase Protection, Apple® may provide service and technical support for eligible devices through AppleCare Service. Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you enroll in Protection and as long as your plan coverage remains uninterrupted. JUMP!® Upgrades: Available on EIP devices when 50 percent of the device cost has been paid. McAfee® Security for T-Mobile with ID Theft Protection- Secures your digital life with safe browsing, antivirus/malware, identity theft, and lost wallet protection. McAfee Security for T-Mobile with ID Theft Protection is provided by McAfee.
Download and register the Protection® app by Assurant® for full feature access. Availability and features may vary by device and operating system. All items as listed in P section except JUMP! Learn more about BYOD coverage, on the BYOD page. Coverage for accidental damage, loss, and theft. Coverage for hardware service issues (mechanical breakdown). Screen repair is available through Assurant’s Repair Network. Call Assurant to make an appt at one of the Phone Repair locations. Not available in NY. Service fee/deductible is based on your device model and the type of claim, which will be collected at the time your claim is approved. 1. Log in to the T-Mobile app and follow one of the options to review your coverage.- Select the device. On the EQUIPMENT tab, select Device protected File a claim. Select the ACCOUNT tab.- For the desired line, select ADD-ONS. On the PLAN DETAILS tab, select Protection or Basic Protection. Log in to your account online to review your coverage.
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